Up The Mast

I Promise I Won't Blog About It

2010-04-28T08:32:00.000-07:00

On Friday, I will receive my new iPad (3G, 64GB in case you were wondering).

Here is my pledge to you:

I promise I will not blog about it
I promise I will not tell you that it is 3.786 ounces heavier than a Kindle
I promise I will not tell you that it is 5.876 ounces lighter than the average trade hardcover
I promise that I will not remind you that it is a backlit screen which can cause eye strain or make it difficult to read in direct sunlight
I promise not to complain that the selection of titles in the three week-old iBookstore has a limited selection of titles
I promise not to tell you that the battery life runs to 12.1 hours - in excess of the stated 10 hours

Most importantly I pledge to you:

I promise not pontificate about whether it will 'Save Publishing'. Does it need to be 'Saved' or simply kicked into gear and recognize supplemental opportunities? I believe this line of discussion is juvenile and tabloid-esque - even though it appears in the New York Times. (I won't link to the article and waste your time)
I promise not to pontificate about whether it is a 'Kindle Killer'.

Since I am not a bitter old, cynic - even though it may sound like I am from this post - here is my pledge of the things I WILL do:

I promise I WILL unwrap with great anticipation
I promise I WILL find many,many more uses for it than I can even dream of now, just like I did with my iphone
Most importantly, I promise I WILL browse the iBookstore, select a few tasty titles and enjoy reading a good book on my new device, just like I have with my lovely, slightly klunky Kindle and even slightly klunkier Nook.

If you like, read these blog posts about my Kindle:

I Just Bought The Same Book Twice
All You Have To Do Is Listen

In a year or two, the device will become nearly irrelevant and what will matter is great, high quality ebook content that is easy to buy and enjoyed the way the reader wants..

I pledge to you, my dozen faithful blog visitors, that if I read a good book on ANY device, I will let you know here.

The Well-Traveled Journal by Lexie Lessing

2010-02-05T04:05:00.000-08:00

Note from Doug: The following story was written by my 12 year old daughter Lexie, now in 7th grade. This was an extra credit creative writing assignment for Ms. Coffey's Honors English at Bayport-Blue Point. I love the way she abandoned the carefully fostered structured writing and ignored conventional grammar to write partly in prose. Drove Grace crazy! It is essentially a preface to a novel or series. I post it hear simply for the joy of reading, and simply for pride in my daughter's enthusiasm. As a father, I am entitled to do so.

The Well-Traveled Journal

    The morning of my thirteenth birthday, the first day of spring. Peacefully listening in the warm covers of my bed with my eyes closed. A sparrow’s melodic song outside my window on the branch of my favorite cherry blossom tree. The snow pink flowers budding, welcoming spring. The frost melting off the grass, turning into little droplets of dew. I could almost hear the wind carry away winter. I opened my eyes to see sunlight pouring through the window, illuminating my flowery room. I exhaled and a great thought came to my head. Spring.
    “Leila, happy thirteenth birthday!” My mom’s muffled voice from the other side of my door. I sat down at the window seat looking outside at the charm of spring, while she slowly opened my door, followed by my dad carrying a handful of presents. My mother put a beautiful pink orchid in my hair, fitting perfectly into my light brunette curls.
    “Happy birthday sweetheart!” My dad said with a warm smile, setting down the presents in front of me. I opened each present one by one, thanking my parents for all their generous gifts. Since I was their only child, they always made an extra effort to make my birthdays special. I actually wasn’t their real daughter; they actually found me. They said they were on a hiking trip and found me bundled up behind a tree in a patch of flowers. I had a stone necklace with my name engraved on it around my neck, which I’m still wearing today. They took me in and raised me as their own, never knowing who my real parents were.
    When I thought I was done opening all my presents, my mom pulled out one last present from behind her back. It was wrapped in brown paper and tied with rope, there was a small name tag with my name on it in elegant calligraphy.
    “This was on our doorstep this morning, I don’t know who left it. There was no name anywhere.” My mom said suspiciously. Seeing my reaction and curiosity, she and my father left the room. I slowly opened the rectangular present, eager to know what it was. Inside was a well-traveled leather journal, with signs of its many journeys. It had an odd beauty and glow to it; and it was bound with a leather cord. I untied the cord and tried to open the journal but it would not open. Then I saw there on the cover, was a indent in a shape of a small stone. The shape looked familiar, I held my necklace in my hand feeling its contours, wondering where I had seen it before. Then I realized it was exactly the same as my necklace. I slowly removed the necklace from my head and placed it next to the journal. I steadily held up the stone and placed it into the indent. It fit in perfectly like they were meant to be. I heard a light click and the journal opened. Questions and emotions rushed through my head like a tornado. Who is this journal from? Why my necklace? Why me? Why now?
    I opened the cover slowly, and inside was the same beautiful calligraphy scrawled across the page. There on the first page was a letter addressed to me. “To our dearest Leila” the line read. I quickly skipped to the bottom of the letter and gasped. I reread the words over and over again with disbelief, trying to make sense of how it was possible. How did they find me and why had they left me? The words on the bottom of the page- it didn’t make sense. The titles in front of their names? I started to feel very dizzy and sat down on the window seat. The world started to spin. I hadn’t heard of them for thirteen years. I closed my eyes and let the shock sink in. Written at the bottom of the page were the words, “From your loving parents, King Amaranth and Queen Peony”.
    I didn’t understand at all. How could this be from my real parents? King? Queen? I thought medieval times were over and there were no more kings and queens, let alone how could they be my parents? But, if they are royalty and I’m their daughter, that makes me a... a princess. How was that possible? I’m just Leila Johnson, a thirteen year old girl trying to get through middle school. I couldn’t be a... the words caught in my throat. I can’t be a princess, it’s just not possible. I decided to read the rest of the letter. There was no proof that they’re my real parents. I read the letter in suspense looking for a clue that this was not real and not happening.
    The letter was short, but the all the words and letters jumped around the page. I couldn’t focus. It was a letter explaining the answers to my questions, the proof I needed was right there on the page. The letter told of my parents being king and queen, but there was no name of the place they ruled. It told of an evil power that spread throughout the land, trying to overthrow my parents. I was the only heir to the throne and then a war broke out. They had to hide me safe from harm and the only place was the mortal world. This confused me the most how the words said “mortal world”. Then the letter went on to say how they saw a young couple walking through a forest; they bundled me up in a blanket and put the stone necklace around my neck, and left me on the ground to be found. The letter said that they cried to see me go, but they knew we would see each other again. I was so baffled I didn’t know what to think. I scanned the letter over and over again, then I read the most confusing words at the bottom of the page. I didn‘t know what they meant. It said, “Your time is soon to join us. when you shall change, peace and sunshine will be brought back to our lands.” I couldn’t think about this anymore, I needed to get away. I abruptly closed the journal and placed it in the corner of my bed and hurried out of my room.
    The rest of my day progressed like any other birthday as I tried not to think about what had happened this morning. Since it was Saturday my parents brought me hiking and then treated me with a grand dinner at one of the nicest places in town. I came home exhausted and after I said goodnight to my parents I went up to my room. I tried to ignore the journal on my bed and got into pajamas. I nestled into the warm covers of my bed and tried to fall asleep. But all I could think about was the journal. I sat up and reached for it at the end of my bed and flicked on my reading light. I sat there reading the letter time after time until I felt my eyelids get heavy and let the journal fall out of my hands.
    I awoke with a startle and beads of sweat rolled down my forehead. The nightmare was horrible. I couldn’t describe it. I stared down at the journal next to me. My stomach lurched. I ran to the bathroom and rested my head on the cool tile floor. Breathing hard I wondered what was happening to me. Then it happened. I was breathing very hard and my heart was beating like a runaway train. I started to panic when I saw my skin start to shimmer and glow. It became hard, but silky to touch. I could feel my body changing. I felt light as a feather and my limbs started to shrink. I was losing height, shrinking ever so slightly. Then, when I finally thought it was over, searing pain shot through my back. I tried not to scream and wake my parents. It took all my will power. I felt something, tearing, ripping through my back. The pain was excruciating and I couldn’t stand it any longer. Then it stopped- the pain retreating from my back, leaving me panting on the floor. Everything went black.
    The darkness lifted and I found myself still on the bathroom floor. I felt dizzy when I stood up and I walked back to my room. Then I saw them. They were mesmerizing. No it’s not possible, I’m not thinking straightly. No they were there-I was sure of it. They were light and I could barely feel them at my back, but I knew they were there. I ran to my room and looked in the mirror. I was completely and utterly in shock. I was beautiful and on my back were two long wings. They were the most beautiful things I had ever seen. They looked dainty, but in a way, they looked strong. The sunlight of the early morning glinted off them throwing colors all over my room. I gasped, I was not on the floor! I was hovering a few inches off the ground and thud! I fell to the ground in shock. As I sat there on the floor, the reality of the situation hit me. I was a faerie!
    My eyes clouded over and I felt like I was whisked away at the speed of light. When sight returned I looked around and found myself surrounded by a land beyond belief. A land of enchantment. I could feel it, I was home. I’m not even sure where home is but I knew I had to find my parents and bring peace and happiness to this realm once more.

[Leave a comment and tell Lexie where you think she should take this story]

Taking the Long View

2010-01-20T05:35:00.000-08:00

I love our country, and I love our culture. The United States, to me, stands for a country which has always encouraged achievement, innovation, advancement, generosity and community spirit. Reading about our history, it is always profound how our founders built this country from nothing. We take for granted and assume that a coast-to-coast USA was manifest destiny, but it wasn't. The early years were touch and go, and it is possible that the success or failure hinged upon a single gathering, a single battle, a single document cobbled together by a few individuals in a couple of long sub-committee sessions at a conference. But, at the time, great thinkers didn't think in hours, days or weeks, but instead years, decades and generations. That wasn't a choice, it was a necessity and was assumed.

But as much as I love our country, it is not unreasonable to do a bit of soul searching. What strikes me is how incredibly short-term our vision has become. This is manifested in many, many different ways and it sometimes keeps me up at night thinking about some of the messes we are leaving our kids. Starting with the national debt, I can't think of a way that we are more obviously and literally mortgaging the future of the generations that follow. And for the record, I am now a registered independent with the view that the political parties are the most short sited of all. We are short-sighted in environmental protection, and if you listen, you may hear that in some ways the general public may be getting weary about 'greening-up'. Maybe the earth isn't warming unnaturally, you may hear. It is OK if the US follows, and doesn't lead, you may imply. Players in the financial industry - some individuals and many institutions - have proven to be incredibly short-sighted - taking money out of the system for phantom investment gains, with a devil-be-damned long term view on the welfare of the companies they foster and the economies they are entrusted to fuel and support. Imagine a major investment house like Goldman Sachs packaging and selling mortgage securities to their clients with a straight face and a pat on the back, while instantly betting against those very securities. Long term success of their clients, and their reputation, be damned. Success is measured in the profit taken out of the system this year. Same argument holds true for individuals who bought houses on the perceived guarantee that the value will go up, and the interest-only mortgage will be a good bet and get them more house.

We are all guilty of playing the game for short term gains.

But there are many bright spots in this world of tunnel vision, and one that guides me is the founder of Firebrand, Fran Toolan. It is not an accident that I have been working for Fran since 1990.It is no accident that virtually all of the clients signed on to Firebrand over the years remain as clients today. It is no accident that a small technology company like Firebrand has remained viable, intact and independent for 23 years. The conditions required to be successful for decades - not months or years -must be fostered both conciously and unconciously, always looking at the long term. Yes, we do indeed give up short term gains, sometimes for a whole year, so as to improve our longevity. 2009 was one of those years.

Fran demonstrated these values yesterday, when he suggested to the entire team that Firebrand invest in a mission that has been based in Haiti to help alleviate the incredible suffering we see following the earthquake. He proposed that Firebrand donate a whopping 2% of our top line revenue - not bottom line profit, but top-line revenue - for the next three months to a Newburyport based organization called Mission of Hope. This will amount to tens of thousands of dollars. The Mission of Hope has been running schools and orphanages in Haiti for years, has lost people and facilities in the earthquake, but remains mobilized and in position to help. Since Fran knows the founders personally, we are confident that the bulk of this investment - and I do consider it an investment - will be used directly assisting this most impoverished of nations. I remarked to Fran yesterday, that the it is overwhelming to me how the Caribbean which offers both of us and our families such respite and happiness, could house a country so incredibly destitute, and now so devastated. A country, which by the way is not distant, but is within boating distance from our southern beaches. I think this investment we are making in Mission of Hope will have a real impact, especially as I shudder to think what that country will look like when it is old news and the cameras leave in a few short weeks.

Fran's decision, and the team's backing, is yet another sign that the timeline that he guides Firebrand is based on unyielding, long term principles. I think those principles can be a guiding light for all of us in the United States of America.

You can read Fran's blog post on the Mission of Hope investment here: http://issues-in-publishing.blogspot.com/2010/01/digging-deep.html

OK, So I Was Wrong. Who's Complaining?

2010-01-07T07:50:00.000-08:00

I guess I stink at predicting how the black hole of Christmas vacation will turn out, which I usually work through. In my last post, I posited that I would get done a bunch of side projects that had been on permanent hold. Well, I did get one major project done, to revamp how we manage our project budgets in our new ERP system.

But the pleasant surprise was closing two new deals with two different companies in the final moments of 2009.

So we start 2010 with two new projects: at Gospel Light in Ventura, California and Bookmasters Distribution Services/Atlas Books in Ashland Ohio. Both companies have been longtime Firebrand companies, subscribing to our Eloquence service. And both now have adopted our Title Management Enterprise software as their foundational systems for managing titles.

So I failed at predicting how the week may turn out, but who's complaining?

Geared up for Working Through the Christmas Vacation

2009-12-21T06:29:00.000-08:00

I will be working during the Christmas holiday weeks (don't feel too bad for me) and am actually looking forward to it. This fall has been a little difficult for me work-wise as I geared up for the Wolters Kluwer Health project that was then delayed a couple of months as the legal stuff was finalized. In the past, I have been able to adapt to these shifts better, but not this time. I found myself in reactive mode which annoys the hell out of me, and struggled to get into proactive mode. There were a few brights spots, like the Firebrand Community Conference, which gave me some much needed acceleration. There was also a secret project we are working on which helped, and a fair amount of sales activity to keep busy. But in all, it was a lackluster autumn.

The Wolters-Kluwer project is well underway now, which has helped boost the month of December. As we head into the quiet weeks of Christmas, I have plenty of project planning and detail design work to do on data conversions and interface development for this project, but I am also going to take advantage of the time to be proactive on some other projects. One side project during this time is to build online demonstrations for some of our software and service by creating short videos of different solutions. Mainly, I want to tee-up a bunch of stuff to launch into 2010 with a renewed vigor.

My Inbox is empty, my desk is cleared, and it is time to get proactive. Whoever is left to read this blog post, make the most of the next two weeks. For the rest of you, enjoy the extended holidays!

All You Have To Do Is Listen

2009-10-26T07:01:00.000-07:00

My prediction: Ebooks are here to stay and will be an accepted and even assumed part of publishing forever. I find it fascinating that for several years, devices and technology have been improving, and the quantity of ebook content increasing, yet we are still surprised when wide scale adoption actually begins. Which it has.

I am not ashamed to admit, even though I am thoroughly embedded in the book publishing world, that I am already tired of the endless analysis and statistics on ebooks. I just don't understand why everyone is so surprised that tomorrow is now and regular people are buying ebook devices and ebooks. We are heading up the adoption curve. Embrace it.

I promise, I won't get conciliatory and console you that, no matter what, print books are here to say. Of course they are. I won't tell you that some content lends itself better to print, and other content lends itself better to ebooks. Of course it does.

What struck me was this blog post in the New York Times. I started reading it and began to think that maybe I wasn't being analytical enough about the impact of ebooks. Do I really need to know about focal and peripheral attention? Perhaps I am doing myself a disservice by not reading up on ebook consumption in a more scientific way. How can I be in the publishing industry and not know about peripheral attention??

But then again, I am a guy who relates to tangible things. It struck me that my own experiences are probably the best barometer I can read on the adoption of ebooks. I started off reading on my Palm Pilot years ago. It was ok, but eventually abandoned. Back to print books. More recently, I started reading on my iphone. That was ok too in a 'convenient on a delayed airplane' sort of way. But I can't use my iphone for everything - books, email, phone, gps, moveies and expect the battery to last all day. The experience wasn't really there for me either.

Then I bought my Kindle in March 2009, and haven't put it down since. And I bought one for my wife Grace, because she couldn't put my Kindle down either (potential marital friction averted). We have since bought hundreds of dollars worth of ebooks - exponentially more than we would have bought in print form. You can read about our Kindle experience in this blog post (I promise, no stats). For further proof that adoption is now, read Fran Toolan's blog post The Day It All Changed. It has some stats, but I guarantee you it is the passion that is most telling.

It has struck me, then , that to appreciate the immediacy and viability of ebooks, all you really need to do is listen to readers - listen to what they are saying and how they are acting. They (we) are talking to us.

Brings Tears to My Eyes

2009-10-03T13:51:00.000-07:00

I am admittedly a geek. Seeing a new version of our software come to life very nearly brings tears to my eyes (not really, but you get the point). We have hit many key milestones during this long journey of completely re-engineering our Title Management software from a Windows client server app to a web based application. And this is one of them. Although we have had our web based Title Management in use for several years for specific constituents, and have installed Title Management Version 7.0 on the web exclusively to new clients coming aboard, Version 7.1 represents the first real opportunity for our existing clients to begin the migration to the new environment.

This is true for two key reasons. One, all of the core functionality pre-existing in Title Management desktop now exists in Title Management Web. In version 7.1 we completed the re-engineering of the advanced Add New Title wizard, Title Relationships, Citations, in particular. Secondly, we have completed the necessary conversion programs to upgrade existing clients with years of data - in particular in the Production Scheduling.

I will be unveiling Title Management Version 7.1 this week at our Firebrand Community Conference - nothing like a 'galvanizing event' to bring the team together. This version has been very stable and I will be proud to show it off. Some final additions made it in last week which really make V7.1 shine including:
- Re-designed Title Summary placing related functions under tabs - this window was getting a bit 'busy' with all of the new functions
- Jacket Image previews in the new re-designed Title Summary section
- File Upload to the new file repository structure for better content management especially for our hosted clients
- Improved field sorting on the Task window - already a powerful window

I really felt like I was being handed candy by our development team as they made the final push to bring these key items into the version.

Here are a few shots of the new windows:
Title Summary with Jacket Image preview,added fields and new Title Relationships tabs which include the new Onix Title and Supply Chain relationships:

The Marketing content tabs including Comments/Copy, Citations/Reviews, Categories and File Locations:

The new Upload File dialog window, allowing local files to be uploaded to the new File Repository, including the new Virtual Directory file structure

What more can I say? Someone pass me a hanky.

2009 Firebrand Community Conference Is Upon Us

2009-09-17T06:35:00.000-07:00

We are in the final stages of planning and preparing for our Firebrand Community Conference to be held October 5-7 in Newburyport. The registrations are climbing and the sessions are slowly coming together. Last year, we had to pull off the trifecta of re-branding the company, developing Title Management Version 7 to demo, and pulling together our first conference. Looking back now, it is hard to believe that it all came together, but such is the energy of pressure - and a lot of late nights.

This year, the conference structure is back in place with some tweaks based on feedback from our participants last year. The sessions are little longer, with a bit more time in between to reduce the rush factor, we have expanded the Unconference format to encompass all of day two - the sessions that day will be determine by all conference attendees. We have also added four paid workshops on the Monday prior to the conference so that folks interested can make the most of their travel and dive into extensive detail on special topics of interest. This year, we also brought our conference registration fully online so that we can manage better, especially how many people are interested in each session so we can allocate room space correctly.

Fran has assembled an ambitious list of Industry based sessions not directly related to Firebrand software and services, but of universal concern to all of our community members. With the addition of NetGalley to Firebrand, this is even more relevant as we move closer and closer to the readers themselves - hence the theme of this years conference being Follow The Reader. On the flip side of the coin, we will be focusing on pragmatic topics to help our clients upgrade to the web version of Title Management 7. Last year we previewed Version 7 at the conference and since that time all new clients in 2009 have been installed on Version 7. The next step is migrating existing clients - but how do they get started? We hope to help clients formulate a plan.

So we are into the big push now to get ready - and the pressure is building.

I love this conference, as it is a chance to get together with many of the people I have worked with since 1990 - many long days and late nights of software development and installation. It reminds me why I enjoy working in publishing - generally the people that this industry attracts and the values we share.

Click here to visit the Firebrand Community Conference.

Klick, Klick Go The Kindles

2009-07-22T04:53:00.001-07:00

If you will indulge me for a moment, I would like to gush a bit about reading books the new-fashioned way - with an e-reader.

Since I am an atmospheric guy, let me set the stage for you. It is late in the evening, all the girls are finally asleep (why is it the energetic kindergartner always stays up the latest?). We live on a dead-end street down near the bay, so it is quiet - really quiet. No traffic noise. No background noise, unless the wind is up (but for sake of atmospherics lets assume the sea breeze has died down and a light northerly has taken its place).

But there is one curious sound that can be heard - every handful of seconds there is a metronome like 'Click'. nothing else. This, my friends, is the new sound of reading. I am of course talking about reading on an Amazon Kindle. Each subtle Click represents another 'page' turned. I promise, this will not be the typical critique about e-readers where I expertly convey that one button is too big, another is too small, batter life is 9.65 hours on average. Just a brief essay of our enjoyment reading on a Kindle.

As to some background, both Grace and I have Kindles. This really was a survival mechanism for me, because the moment I received mine, Grace stole it (like any good book). I got mine as a birthday present (from Grace ironically), then wasn't able to read on it. So I bought one for Grace for St. Patrick's Day, or some such lame excuse to buy a gift.

Now, we have had them for several months and are completely addicted. There are two main reasons why we love them.

First, to the delight of publishers if they are paying attention, it is easy to search and buy books instantly through the Kindle whispernet (sprint) cell phone network. We have bought A LOT of books - many more than if we had to buy printed books and then find space on the shelf. Grace and I have our Kindles linked to one Amazon account, so we can share the books on our devices. Publishers bemoan the 9.99 price point on new releases, but ultimately we have spent far more money, due to the convenience of reading on the Kindle.

Second, they are incredibly portable and can be read in ways that you can't read a conventional hardcover book - like lying down and holding it over your head, or on the bow of the boat on a windy day (yes, this is important to me). Direct sunlight by a pool? Even better. Poor Grace, after reading a Kindle for a month, read a 'conventional' hardcover book and struggled mightily to keep the cumbersome book from hitting her in the head, or flopping over onto the floor as she turned the page.

And a bonus, if I don't have my Kindle handy, I can always read my book on the Iphone using using the Kindle E-reader. It even magically knows where I left off on my kindle and brings me right to that page.

There are some arguments against ebooks and e-readers. One is that they are not back-lit and require a light, but last I checked, printed books required light as well. The trade off for not having it back-lit is the comfort with which you can read the "E-Ink" screen without eye strain. The second advantage is that the battery is barely required when reading, provided you turn off the wireless. It can last for days.

Another typical argument is that a printed book is both the delivery mechanism and the content rolled into one package. With an e-reader, you need to buy the device (an investment), then buy the content. I don't buy that one either. I am pretty sure we are comfortable with that - I bought a DVD player, then bought the content to shove into it. I bought a CD player (eons ago), then an Ipod, then bought the content for those players. Heck I even bought a refrigerator, and then bought the content for it! (Is that a stretch?)

I would also point out that I have never really read the New York Times or any other printed newspaper - I have always hated the waste of paper as they piled up in a corner every day. Now, I pay $15 a month for a NY Times subscription and it automatically downloads to my Kindle each morning. I read it religiously - like 3 times a week or something.

Bottom line? We love the Kindle, and hope Sony Reader and Plastic Logics (Barnes & Noble) provide the same simple wireless shopping mechanism. And hopefully, in the near future they will all play nice-nice and we will be able to buy the content where we want and move the content we purchase seamlessly from device to device. Maybe even share with a friend or two as B&N has hinted.

So if you are wondering what new-fashioned reading sounds like, it is Klick Klick. Get used to it.

Where the Heck Did June Go?

2009-07-07T05:00:00.001-07:00

Time to start making excuses - lots of them for not blogging, or even twittering much, in the past month. It is hard to believe that it is July and we are into full summer swing, but indeed it is.

The spring is normally a very hectic time at Firebrand, given the intensity of preparing and executing our presence at BookExpo and other conferences and the follow up from each.

This spring, however, was nearly unprecedented. Here is what I was up to in the last month alone:

The biggie: Ingram Publisher Services is now live on our Title Management Enterprise software and Eloquence Metadata Solutions. This project was run beautifully by our own Ben Todd with the Ingram team including Shelia Leslie, John Reale, Kent Craig, Terry Morrison and crew. This project, more than most, had many simultaneous initiatives which needed to come together at once including a large Onix-based data conversion, title info imports from spreadsheets, multiple interfaces to and from Title Management, Indesign integration for sales catalogs, not to mention training of the outstanding account reps at Ingram, along with the 60+ publishers that they service. Heck, even I was back to writing SQL stored procedures, building Indesign templates and helping with data cleanup to help make the project successful. We had Alan Katzen in Newburyport building Single-Sign On capabilities for Active Directory, Bill Bennett configuring Onix, Jonathan Hess building procedures to link to Ingrams Content Management System and Rob Stevens handling imports. Virtually everyone at Firebrand was involved running our latest Title Management application - Version 7 - through the gauntlet of testing lead by Susan Burke and Barbara Blanchette. The culmination of this project took place in one frenetic week (or two) in June, with the added obstacle of some unexpected hardware failure in the test environment. To make things really interesting, we needed to push up the scheduled date, by three weeks, for the Childrens sales catalog, which needed to be generated from Title Management within days of go-live. Not to say that this project is done, as there is still plenty to do as we shift gears to support the IPS business intelligence initiatives.

At AAUP, Fran Toolan and I met with Susan McIntosh and Phillip Cercone from McGill University Press and are pleased to welcome them aboard as Eloquence Customers.

Long time Eloquence customer, Gospel Light, is migrating to our complete Title Management Enterprise software, integrating with their newly selected Microsoft Great Plains ERP and soon-to-be-developed Ektron based website CMS. Gospel Light is a great team to work with, based in Ventura, CA and we are looking forward to expanding our relationship.

NetGalley has been moving right along, boasting nearly 300 active titles available for advanced reading and more than 40 publishers. Momentum, momentum, momentum is the key, and working with the bloggers at NetGalley has been a real treat. What a great vibe at BEA!

Southern Illinois Press is now live at SIUPress.com. I didn't have anything to do with this, but I am listing it anyway. Mainly because I wasted time in June (that I didn't have) browsing through their site. This site is pretty cool because it has been integrated with University of Chicago's Distribution Center shopping cart, which usually turns out to look like a bolt-on, but in this case has been nicely integrated with a common navigation and graphics.

Discovery House Publishers is now live with Title Management Enterpise, although I didn't have much to do with that go-live as well, as the ever-dependable ninja Paul Milana guided them through data conversion, configuration, training and report development. Maybe I coached a little bit, but not much.

Our good friends Keith and Beatrice Ashfield at Caslon Marketing Services have adopted our Ecommerce Solutions for the Kogan Page USA website, connected to their existing installtion of Title Management Enterprise. Brock Lyman will be heading up that initiative, with Microarts providng the graphic design, and we look forward to announcing the launch of their site in a few months.

Texas A&M University Press is ever-so-close to pulling the trigger on their new website (hopefully by the time you read this, it will be live). During this project, we finally began to recognize and define 'the abyss' between development and go-live. Having been through it many times before, you would think we would expect it, but optimistic to a fault, it surprised us again. Once the site is 'finished', there is always the little stuff and with this site, we recognized that the site is providing visibility to many other issues, like a a tricky data conversion in Title Management, or very fine modifications to behavior that you can't plan until you can get your hands on all the functions of the site. In any event, the site is really well executed, in my huble opinion, and Texas A&M now has a really solid foundation for the future. The graphic design of the site was prepared by our friends at Microarts. Take a look at http://www.tamupress.com. Now we move on to integrating all of the core functions in Title Management Enterprise in College Station. Go Aggies!

University of Alabama Press is well under way on their new Title Management Enterprise installation, starting with their new website. Jen Hurd and Tolga Tuncer are heading up that effort. Between the Aggies, Cornhuskers and Crimson Tide, our publishing clientele are really shaping up for a real grudge match.

During all of this, we have run Title Management Version 7 through extensive testing (everyone in the company focused on this) and we are now releasing it to existing customers. Although we have been releasing to new customers since October, we needed to build in support for backwards-compatibility and a migration strategy for existing customers - a tricky proposition. But it is done and in the box. Version 7.1 is underway and is anticipated as a "quick release" bringing on some key new functions. It will be Susan Burke's job to fend off all "non-essential requests" to keep on track for end of summer. Good luck with that.

Of course, much of my effort has been working on new prospects, and our pace continues unabated. We have several new publishers in the works, with a couple of major ones thrown in to keep it interesting. When the ink dries, you will hear about them as well. Suffice it to say that we continue to build our community and strengthen our future, provided we never, ever stop moving forward (that is Fran's job as Chief Ingniter)

Oh yeah, and we are planning our Community Conference October 6 and 7. A full time job in and of itself.

If you would like to read our community news, visit our website at: Firebrandtech.com

So that is it. My excuses for not blogging once in June, or even twittering much. I hope you are buying it.

A Sunny Day at BEA

2009-05-31T07:24:00.000-07:00

Tomorrow, Ingram Publisher Services is going live with Firebrand's Title Management software and Eloquence Metadata services. This is strategically important for both IPS and Firebrand, and we have been working away for the past several months to bring the project together.

I think the most interesting aspect of this project is the marriage of the industry leading services of Ingram - with IPS and it's sister companies - and Firebrand's leading solutions in Title Management and Eloquence Onix services. Like Barnes & Noble, Ingram trusts our Eloquence service to make it a central conduit to send IPS title information not only to the industry, but through to Ingram Book as well.

This morning as I write this, I am at BEA 2009 and we happen to be across the aisle from the Ingram Acre (my words) and their palatial 'Booth', abuzz with activity. Despite the effort required to pull a show like this together, I am always pleasantly reminded that, at the end of the day, this show for us is about getting together with the many different people we have worked with in the past and present, and hope to work with in the future.

A late afternoon chat with Mark Ouimet and Karen Cross from Ingram was a perfect example. There was a bit of house-cleaning to discuss about the Title Management project, but it was more focused on ideas and what we can do in the future to help make IPS publishers more successful. These conversations are simply fun.

So as I prep for a sunny Sunday in Javits, I pump myself up and simply remind myself that I just like people in book publishing, and enjoy catching up with old and new friends. Despite the sunny weather outside.

Glad we got the big booth at BEA this year

2009-05-15T05:19:00.000-07:00

I thought everyone would be interested in taking a look at this blog post about our ‘Blogger Signing’ at BEA. We (Fran) came up with the idea to invite bloggers to our booth so that their communities can meet them in person – similar to the Author Signings, but with a more new age twist. Within a couple of weeks, we had more than maxed out every possible time slot and have published this schedule this morning – the response has been overwhelming. I am really glad we got the bigger booth this year.

You might find some bloggers that you follow on the list so I hope to see you at the booth!

Follow The Reader blog with Blogger Signing Schedule

Thanks for inviting me!

2009-04-02T07:02:00.000-07:00

Ok, so I wasn't really invited - I kind of just showed up.

Yesterday was a long day, but I accomplished the mission I set out to do. A few weeks ago, David C. Cook went live with Firebrand's Title Management software. The install and data conversions went smoothly, and a lot of successful configuration had been completed. It was a bit quiet in the beginning, but then we started to recieve hints that all was not well. Communications had diminished due to changes in job responsibilities at Cook, so we weren't dialed into these problems that were brewing. Sure enough, they boiled over into bigger confidence problems before we reacted to the smaller technical problems.

Throughout this project, we have had a great time working with the crew at Cook, but especially Wendi and Ken who have taken the lead. We were in sync, both sides delivering whatever was needed. Then suddenly, we were out of sync. As soon as we heard from Wendi in no uncertain terms that it wasn't going well, it was like an emergency reaction team. Wendi is highly credible so all of the firebells were ringing and lights were flashing. But we still weren't getting down to the root causes of the problems. In a cordial way, from both sides of the country, we were talking past each other. Is it a performance problem, is it a software bug? What is really going on?

So yesterday, I got on a plane from New York to Denver and essentially showed up at Cook's front door in Colorado Springs. Of course, that makes all the difference, and in a 1/2 hour quick lunch with Wendi, followed up by a 1 hour meeting with their users and our Firebrand team on the phone, we had identified the root cause of the problem (I won't bore you, but it has to do with some new Ajax refresh behavior in certain areas of our web application).

But more importantly, I was able to see and hear first hand about some of the changes taking place at Cook as staff members take on new responsibilities. The team is excited about their future - especially with new directions they are taking in product development. It was more important to understand and appreciate the challenges they face, in order to put some context around the problems they were having with our software - mainly that they have less time for more responsibilities. When the system is not dialed in and running smoothly, frustration mounts as time is lost.

So we can fix the technical stuff, but the trip reinforces a key principle that everyone in business (and life for that matter) should adopt with vigor - there is nothing like seeing someone in person. Even if it takes 23 hours of travel, for that 1 crucial hour being in the right place at the right time with the right people.

I Just Bought the Same Book Twice

2009-03-07T03:51:00.000-08:00

OK, for the second time, I just bought the same book twice. That's a bit abstract but true.

Grace bought me a Kindle 2 for my birthday. Yeah! Being in the publishing business, I have seen more blog posts on the shape, size, function and philosophical meaning of the Kindle and Kindle 2, so I think that ground has been covered quite well. So let this be a blog post for the people not in publishing that read this blog (I believe that number ranges in the area of a half dozen readers, give or take a few).

To put it simply, I like it. And yes, it is a game changer. I have been reading books with Ereader and Stanza on my iphone, which works, but only because of the convenience. But the Kindle 2 has been enjoyable - for the three days I have owned it. I find it is closer to a 'real' book and I have been reading it in the exact same scenarios - sitting in my Dad chair by the fire in the evening with my girls on all sides, or propped up on my bed.

And here is how I can tell I am enjoying it: I paid money, twice, to buy the ebook on the Kindle 2 for a book I already owned in hand.

OK, the first time was an experiment. I was reading Scott Turow's Ordinary Heroes in an old, tattered mass market paperback which I pulled off a book swap shelf in the British Virgin Islands. When the Kindle 2 arrived I just had to buy the ebook edition to try it out. So I did, and spent 7 bucks for it. It was worth it.

The second time - at 6:00am this morning - was not an experiment but instead was a bonafide consumer purchase. After finishing Ordinary Heroes, I was moving on to my next book - from popular fiction to popular non-fiction - and picked up Bill Bryson's "A Short History of Nearly Everything". I love reading Bill Bryson as he has a quick wit that I find essential at certain times of my reading career. This book is a layman's guide to all things science, starting with the Big Bang, and I figured Bill Bryson was just the right guy to steer me through a dense set of topics.

I received this book from Grace as a gift, which she bought in Borders a few weeks ago as a trade paperback. Surprisingly, I actually found it quite cumbersome to read after reading Turow on the Kindle. It kept flopping over like it was made of paper! So, sitting in bed this morning, I proved to my wife Grace yet again that I am nuts and bought the Kindle Ebook edition for 7 bucks, searching for the product in the Kindle Store, buying it, downloading it and getting to the same page in less than a minute total.

That is a game changer. She complained for a moment that she had bought the Bryson book as a gift, but I simply countered that she had also bought my Kindle as a gift - and thank you very much.

Am I Really That Far Behind??

2009-03-06T04:44:00.001-08:00

Man, did I blow it!

I have been trying to keep our Community News on our Firebrand Site fresh and current, but time has advanced so quickly that I fell behind. No excuses.

Well, I just updated it with announcements of many new clients who have joined Firebrand in the last few months.

We are really excited to welcome these publishers to Firebrand,most of whom are well into their integration projects already!

Here is the link to our Community News page.

And I promise I will stay current.

A Guilt Free Cruise on the Social Network Stream

2009-02-10T05:22:00.000-08:00

Yesterday I spent a full day at the O'Reilly Tools of Change conference in New York listening, learning, and talking about social networks and communities. I wrapped up a long day talking with Michael Hyatt, CEO of Thomas Nelson and Mark Kuyper president of the ECPA organization. Michael is an accomplished blogger and twitter person (tweep? twitterer? I can never get that right) and we were probing him to learn how he could possibly keep up with running a large company, sending tweets and writing blog posts. His response was simply that he gets to the social community stuff in his small windows of downtime. Sounds so simple, but there is a unspoken discipline there that drives him. Chris Brogan in his talk yesterday mentioned that Michael's approach to Twitter is not 'what are you doing', but more importantly 'what has my attention'. That is a great line and cements the purpose of that particular platform.

I have tremendous respect for Mark, and simply enjoy talking with him, and we got onto the subject of his involvement with social communities and tools. He had commented that he had to swim through 1400 emails that day (that is harsh). Mark has recently joined facebook but is conflicted by the desire to be on twitter. He is concerned about making the committment to the platform and adding yet another baby to feed.

That got me thinking about my own involvement with these communities and I commented that, without really knowing, I did not twitter or facebook from Tuesday to Sunday last week. I was simply swamped and if I had the moments, I didn't have the mental energy to contribute to the cause. It struck me that my unplanned approach to social networks has been guilt free, and that we should not consider these committments in the same cateory of emails and phone calls where people are specifically reaching out to you. I likened it to a constantly flowing stream, where we can dip in and take some out when we have a moment, or add some into the stream when we have something to say. But, honestly, the stream keeps flowing wether we are engaged or not, and if we are not engaged for a little while, for whatever reason, then that's ok.

So, if you are one of the ten people that read this blog, and you miss this post, be assured that it is ok with me. Consider this a guilt-free exemption.

Now if you will excuse me, I need to go twitter about this new blog post.

Tip of the Iceberg: Title Management Style

2009-01-29T10:14:00.000-08:00

This morning I spent some time with the Firebrand team reviewing our new configuration for our Marketing Plan/Campaign/and Marketing Projects plug-in for Title Management Version 7.

I must say, this is pretty exciting stuff for us. The Version 7 is essentially a highly configurable Project engine. Without any development, Susan Burke and Rob Sidor built out a robust set of Marketing Plug-ins. They include:

-Marketing Plan: Typically across a season, a collection of Campaigns adressing individual titles. Includes comments, files, costs rolled up from campaigns and projects(budget, actuals and variance)

- Marketing Campaigns: Typically a campaign for a specific title or series. Campaigns will include many Projects

- Marketing Projects: Any type of marketing activity including Emails, Ads, Press Releases, Exhibit Materials, Galleys, Interviews and so.

- Exhibits - managing contacts, registration, advertising, budget, attendees, materials, titles.

We are also building out new Baseline reports to support this including Marketing Plan Production Status Report, and a detailed Marketing Campaign Report for a title to deliver to Publishers, Editors, Authors, Book Buyers and more.

The most exciting part about this is how well the 'engine', built by our development team, served our needs without go back to our development team. This is one of the payoffs that we cherish after a long, long road developing. The tip of the iceberg emerging from the ocean.

Bully!

2009-01-14T09:36:00.000-08:00

Let this blog post simply be about a nice visit to a wonderful bookstore. No great book industry predictions or extrapolations, or insights on technology or the software business. Just a nice visit to a great bookstore.

Think Norman Rockwell, as my poor writing skills, attempt to recreate the visit.

It's Christmas week in Manchester Vermont - snow is falling, the ski mountains are excited to cover up the Vermont ice from a recent thaw, and we have arrived at lunch time with the afternoon to explore.

Manchester, VT is known for it's outlet stores, but at the heart of it is the Northshire Bookstore. They happen to be a trading partner for our Eloquence Onix services, but that is irrelevant to the story, except to point out that they have always taken a progressive approach to remaining a vibrant independent bookstore.

And vibrant it was. The place was packed. Sure, it was a vacation week, but it was still nice to see it packed. Moreso than any other store we visited. We added to the packing factor by walking in with 10 people: Grace and the girls, Grace's parents, my brother Peter, his wife Geralyn and their new son Maxwell.

Northshire is an old inn, amended over the years with new wings and nooks. They have a cafe in the store and a wonderful childrens section upstairs. We spent no less than 1 1/2 hours there, browsing, reading, chatting, playing with Maxwell. Given the option of outlet stores or a book store, take one guess which I would pick. What was neat about the visit was the simple fact that the love of reading was palpable - in the visitors and the staff. I spent 10 or 15 minutes eavesdropping on a staff member espouse his enjoyment or hatred of many different books with one single customer. Remember - the place was packed with a line at the register and all three registers ringing constantly, and this guy had an indepth discussion with a customer about his opinion on different books. The book I chose to buy and read was one of his recommendations.

Geralyn, being an English teacher, was recruited to find a book for my 4th grader Jillian. She enjoys reading but hasn't quite gotten the bug: she seems to be in between the early chapter books like Magic Tree House and older series like Harry Potter and hasn't really adopted a genre that excites her. After a long time, they declared success and found just the right book.

After much perusing and deliberation myself, I settled on River of Doubt, about a little known expedition undertaken by Teddy Roosevelt, shortly after his defeat in his second presidential election. This book is about a months long expedition into the heart of a completely unknown section of the Amazon, and descending a river never previously explored known as the River of Doubt - in a dugout canoe no less. It is remarkable to me how much there is to learn about this giant of a man. And as a non-fiction adventure book, this story has it all: malaria, insects, indians, snakes, panthers - and a ex-president who like to say "Bully!" and charge on. Man, do I love that.

On Peter's recommendation, I almost picked up the bestseller Einstein, but decided that it would have to wait for a long vacation - its big and will simply require some time to truly appreciate it.

My family was spread out all over the store for quite some time, but eventually we rendezvouzed at the cash register with treasure in hand and headed back up the mountain to Stratton.

If your headed that way, I recommend you carve out some time to go and enjoy Northshire. Save some appetite for the Cafe and some enthusiasm for finding just the right book. Bully!

Northshire Bookstore

It takes a good book

2008-12-21T04:49:00.000-08:00

I travel quite a bit, and eventually everything goes south, so to speak. This week included one such trip - taking 24 hours to get from Nashville to Blue Point. No big deal really; it happens and I survived. One good long night of catch-up sleep and all is good. The trick, however is remain sane during the trials of a trip like this. Rudy Guliani once said that when everything is going crazy around him he simply tries to be the calmest guy in the room. Although that is not really in my nature, I do try to achieve it. Even when the pilot violently aborts a landing moments before touch down in dense fog in Charlotte.

One of my weapons against insanity during this trip was simply reading about fly fishing-in this case I was reading John Gierach's Fool's Paradise. Grace and I have read all of his books over the years and have always loved how he is always able to capture the true nature of the sport - mainly how it us more than just the fishing, but fishing is everything. But he does it with near perfect sense of comedic timing, lulling you into a warm sense of quiet atmosphere and then casting a zinger at you, causing the reader to laugh out loud, even on a crowded plane with weary passengers.

One particular line caused me to laugh. After spending an entire chapter describing the misery (and joy?) of fishing alone in winter, with freezing hands and gear, he closes the final paragraph with the simple line 'I wonder what all the stupid people are doing for fun.' That got me through an hour or two of travel with reduced blood pressure.

I have been reading this book one chapter at a time, as an ebook on my iPhone which is to say that it is always with me ready to provide a moment of relief. In my opinion, it is one of the most compelling reasons to read a good book. I am sorry to say that I have finished Fool's Paradise and fear I may be a few books away from another book which provides just the right medicine, right when I need it.

What He Said

2008-12-12T04:28:00.000-08:00

I am just going to regurgatate Thomas Friedman's recent column Generation X - why aren't our kids more radical. These are some of the key points I have been saying in conversation over the past few years, but he is more articulate (hence the writing job at New York Times).

The basic premise of the column is the legacy we are leaving for our kids, as compared to, say, the Greatest Generation. Read it.

I know the debt clock in New York has gained recent attention, pushing over ten trillion and running out of space, but of course it has been there for years, and is on my route to several publishers as I pace Manhattan. It has had a chilling effect on me to see that my family owes, for example, $65,000 (that of course is ancient history). That clock caused me to vote in certain ways (well, that certainly didn't help), but also to live in certain ways.

We built a brand new house - but believe it or not it is only 1900 sq. feet. Many people wonder where the third family room is? Any new house under 3000 feet is ludicrous. But I certainly enjoy my more affordable 15 year mortgage, low gas and electric bills. My financial adviser twisted his face when I said I went with a 15 year 4 1/2 percent mortgage. Why not go 30 years, and invest the extra money each month - you can earn easy 8-10%? Why? because it is my house and it will be paid off when my kids start going to college.

We certainly have enjoyed the use of no interest credit cards and we have one skeleten in the closet on that front from our winter sabbatical, but we are working on it.

Several years ago I installed a 3.4kw Solar Photovoltaic system on my roof - as much as could fit. This generates about 1/3 of my electric. Quietly. Without maintenance. And is warranteed for 30 years. All you have to do is pray for sun.

I buy the rest of my electric from a wind farm in upstate NY through a LIPA program New Wind Energy. This is so easy it's ridiculous. You simply sign up, pay a little extra for your electric with a special Clean Energy charge on your bill, and the Wind Farm pumps the amount of energy you buy into the grid on your behalf. They make extra revenue and can then invest and increase capacity. You have reduced your carbon footprint. I have seen the parade of fuel barges lined up outside the LIPA plant in Port Jeff, and it aint pretty.

In my driveway are two Toyota Hybrids - my Highlander which gets a true 26mpg and carries 7 people and my Camry which gets a true 35mpg. By the way, the Higlander Hybrid is the best driving car we have ever owned. It is heavy because of the battery and electric motor which gives it a stable feel, and the pickup is outrageous: the result of a 6cylinder engine combined with the immediacy of a big electric motor.

We grow live coral in our saltwater reef tank so that our kids can appreciate the incredible beauty of this gift from God. Given the recent articles on coral reef depletion, the only place you may be able to find these species in a few decades is in an aquarium.

I voted for Barack Obama for many reasons but in this context because of the failure of our republican led government to reign in the budget deficit and recognize the future economy which will be based on innovation and energy. Despite some shining stars in the US, I believe the ramp-up in environmental technology was missed, so far. I have Japanese solar panels, German inverters converting the solar energy to DC, and japanes hybrid technology in the driveway. Are we going to concede these industries as well to others? What is it we actually excel out? Financial Services? Now we are in a position where the budget deficit will have to increase in order to retool our industry and culture. Wonderful. Friedman's article discussed what I have believed and said for some time. Barack has linked the prosperity of our nation with innovation in industries, coupled with energy independence and his right.

I list my green creds not to gain favor, but to simply backup my core belief on the future of our nation and earth. It is sort of like Actions Speak Louder Than Words, but there is a little more to it. I am not a guy with a long beard living off the grid in a yurt high on a mountain. I am regular people. And regular people need to make the leap. To varying degrees, our solar project has inspired 5 other neighbors on my block to put solar power on their roofs. My statement is in the action.

On the other hand, it might be kind of fun to live in a yurt off the grid at the top of a mountain. But I know I can't pull off the beard...

What a ride - welcome NetGalley!

2008-12-10T04:48:00.001-08:00

It has been quite a ride this year - starting off as Quality Solutions, ending up as Firebrand Technologies and NetGalley. This year, we have seen urgent adoption of our solutions in virtually every segment of publishing. I guess it takes longer to come up the adoption curve than we expected. As Fran Toolan (@ftoolan) has put it, we have hit the point where publishers say 'I want what they got'. But the excitement is really just starting!

For years we have worked with publicists, offering tools to help manage the book review process - contacts connected to titles and in some cases connected to the warehouse for shipment. We have always felt that we were underserving the market in our publicity functions - but we have never been able to truly make progress there. Now with NetGalley, we have the opportunity to take the work we have done in the past and build a true next generation solution. As NetGalley is built on the concept of private communities of publishers and reviewers, we can expand out to provide real connections between these constituents. You can read about the Firebrand/NetGalley joint-venture in this press release.

We will be in the bona-fide content business from here on out, although it is still unclear to me what direction we will take in the coming years. Right now, the best strategy is a sharp focus on providing the best tools for publishers and reviewers to efficiently manage and deliver electronic copies of review titles, with options for printed copies if elected. This solution, when integrated with our Title Management, Eloquence and Ecommerce solutions, offers all sorts of opportunities

One of the advantages of NetGalley is an ROI which can be proven - clearly showing how wasted money on printed review copies can be saved. We have often had softer ROI's with our solutions which clearly exist, but require some faith to prove out.

And important to me, with a roof full of solar photovoltaic panels providing electric to my house, are the green benefits of NetGalley. The thought of all those wasted galleys printed and mailed to reviewers who aren't interesting is sooo last century.

It is going to be an exciting ride in the next year as Firebrand and NetGalley kickoff together, and I wouldn't have it any other way.

On a more positive note

2008-12-05T05:15:00.000-08:00

It has been a brutal week for publishers, and most blog posts are related to the carnage of lost jobs and panic in the industry.

But, true to my nature, I figured that I would blog about something positive - perhaps giving all of my 3 followers something to think about and redirect energies in the right direction.

The fact is, I simply love book publishing, and I love my job (all the more cherished this week). Yesterday was one of those days that reminds me of the simple things I enjoy about this business. Ben Todd, Rob Sidor and I spent the day working with the team at David C Cook - Wendi, Ken, Leslie, Karen, Rochelle and Stuart - and it was just an enjoyable day. I think that there were many people whose desks were near the conference room that thought we were playing Twister, because we had a lot of good laughs. And I don't think it was because we were getting punchy. Yet the day overall was very productive and we got done what we set out to do. In fact, we were on such a roll that we didn't get out of our chairs from 1:00 - 5:00, despite our carefully planned breaks.

I don't think I would have had the same sort of day if we were kicking off a project at a financial firm, or pharmaceutical company. I just like people in publishing.

Of course, it didn't hurt that Wendi directed us to the perfect place for dinner - an Irish Pub called Jack Quinn's in downtown Colorado Springs where we wrapped up a long day with great wings, hot NY Strip, cold Smithwicks and live irish music (not necessarily in that order)

That's it today - no prognostications, or links to insightful blog posts, just the basics. We are in publishing because we love the business, and now more than ever we should be appreciative of that.

Twittering about Twitter

2008-12-01T11:23:00.000-08:00

There is an interesting recap of the use of Twitter during the horrific Mumbai terror attacks. The article can be found at ZDNet. This article, and the comments, take us through the use of twitter by bystanders, those offering support, and potentially the terrorists themselves.

It is coincidental that I was in a brief conversation about Twitter today with Fran Toolan and a few other folks from Firebrand. Fran was enlightining us as to his perception of what Twitter has meant for him, in particular learning more about individuals from the mosaic of tweets recieved, as well as receiving information unfiltered by the major news media.

The article describes the instant reports received - some tweets included bystander's accounts of police activity, which is called into question. But looking at a larger picture, what are the social implications of unfiltered, uncorroborated information? How does social media in widespread use actually affect behavior and response? I have no idea really, but I suspect that we will need to evolve to be able to process a multitude of sources both good and bad, filter based on our experience, and make judgements in more rapid fire time. This has to be a good thing, no? Check out the article - in fact I just twittered about it.

All Hands On Deck

2008-11-11T03:26:00.000-08:00

I guess that is an appropriate analogy given the title of my blog...
We have released Title Management Version 7 and really putting it through its paces. Given our recent successes, and heavy workload of projects, we have everyone at Firebrand Technologies pulling hard to deliver.

Guess who is writing SQL again? While integrating new clients, we have decided to move away from our existing report datawarehouse in favor of a new model of using functions and views for real time data access and simplified reporting. Now that we are officially on a single database platform - MS SQLServer - we can take advantage of database objects more readily. We had built many functions and views and used them in the past at different clients, but the time has come to standardize them and include them in the product. I have also started building out our new wiki at www.firebrandz.com as a permanent reference for these tools.

I was joking with Fran Toolan yesterday, saying that I was back to writing SQL and dusting off my old skills. His comment was 'For the 17th time...'.

Of course, that is what I love about working for a small company that is motivated as a team...whatever it takes. Enough jabber for the morning, I need to get back to my Query Analyzer and Crystal Reports.

ECPA PUBu

2008-11-03T14:53:00.000-08:00

Fran Toolan, Ben Todd and I are at the ECPA PUBu event in Chicago last couple of days. This event is very well organized and well attended - not surprising giving the quality of planning and execution that comes out of ECPA at the events I have attended. Ben was a community leader, organizing several sessions on workflow. He and Michael Covington (from ECPA) approached me to deliver a session on efficient title management practices, which I did this morning. You can see an online video of this presentation at http://www.firebrandz.com, under the video section, or you can go direct to Screencast at http://www.screencast.com.

The premise of the 1 hour and 15 minute course is that efficient title management practices are the foundation from which to build a vibrant digital publishing house.

Thanks to Michael for his very constructive criticism on my original presentation and helping me put together a more vibrant course. Now that it is online, Michael, you can crtique the presentation in its entirety!

Tired and Happy

2008-10-31T03:50:00.000-07:00

I have been running pretty hard these days - visiting people from publishing all across the states. This week, though, was a week where it all seemed to come together - for many reasons.

It was a busy few days traveling to visit publishers - from Alabama to Ohio to Kentucky. This was a great trip because I was able to visit a potential new client, but also to visit existing client for customer service calls. The travel was a bit hectic, but the trip was successful. The successes ranged from major milestones reached in ongoing projects, to a couple of small tweaks on Indesign catalog imports with our friends at Barbour.

I also have the pleasure of welcoming two new clients this week. First was Texas A&M Press who have signed on for the full contingent of our solutions - Title Management, Eloquence and Ecommerce - all hosted. We also signed off our project with David C. Cook in Colorado Springs and a member of the ECPA who will be implementing Title Management in our hosted environment along with the Eloquence service.

These additions to our community are very important to us - from a business standpoint and a personal standpoint.

But what struck me this week is that I simply like people in publishing. It is a pleasure establishing lasting relationships and friendships. It is enjoyable to see Firebrand in such a vibrant business position, but despite the necessity of this, what keeps me here is the simple fact that I enjoy working with the team at Firebrand and our community members.

So, as I close out a hectic week, on the heals of several hectic weeks (and another busy one next week), I simply want to say thank you to all whom I spoke with and met with this week - you know who you are!

AskBurnie and RSS Feed for Discussion Groups

2008-10-16T03:25:00.000-07:00

We have been disappointed in the usage of our new discussion forums at our Firebrandz community site, although many users in the community have been asking for this tool. Not too surprising really - discussion forums are chicken and egg equations. You need activity to generate more activity, and we simply haven't accelerated yet. We have been building the community nicely though - with 140 vetted, qualified members, but that hasn't translated into discussion forum activity yet. We have had a very good response for our webinars and have seven new webinars scheduled as listed at Firebrand Events.

To boost activity on the forums, we just added an RSS feed, so that members can subscribe and see new posts. This can be found at http://www.firebrandz.com/phpBB3/rss.php. We have also added a new email that we will promote as one-stop shopping for all of our users - AskBurnie@FirebrandTech.com. Burnie will be happy to answer any questions, and relevant topics will be posted on the Discussion Forums.

Opposite Ends of the Country (and beyond)

2008-09-30T04:14:00.000-07:00

It has been a busy September at Firebrand. After a surprisingly busy two weeks in August performing demos and talking with potential customers, followed by a couple of weeks off with my family, September hit with several new additions to the Firebrand Community. Literally from opposite ends of the country and beyond.

Hailing from Oahu, we welcome Kamehameha Publishing, who has adopted our full Title Management software and Eloquence Metadata Solutions for Onix XML. Kamehameha Publishing is part of Kamehameha Schools, one of the largest private schools in the country - with thousands of students from Preschool to 12th grade. Publishing books on Hawaiian history and culture, Kamehameha sees opportunities to build their publishing program and broaden their reach. Title Management and Eloquence will become the foundation for this initiative. And do you think there was a bit of a struggle as to who would manage this project?

From the opposite end of the country, a bit closer to home hailing from Cape Cod, we welcome Paraclete Press to our Firebrand Community. Paraclete is an established publisher of Catholic books and has joined onto the ECPA Title Management Web program, to take advantage of Firebrand's Eloquence service. Paraclete was setup and trained rapidly on Eloquence - within a couple of days - and is now prepping their Spring 2009 list to be sent via Onix.

Finally, we are pleased to welcome the American School of Classical Studies at Athens, who has joined on for our Eloquence services. Based in the center of Athens(Greece, not Athens, NY or Athens, VT), the school will be sending Eloquence title information for their published works.

Welcome Firebrandz!

Almost There! Title Management Version 7

2008-09-16T10:17:00.001-07:00

Our major new Title Management Release 7 is just about ready..after months and months (and months) of work. In August, several of us on the Firebrand team met offsite to frame out the next several releases of the software, beyond 7.0. Due to the breadth of our functionality, migrating functions to the .Net browser based application is a huge task, and this version represents a major effort in that direction. Clients coming on board will be using the version 7 web applications almost exclusively - including the all new Production Scheduling with alerts, combined schedules across projects and titles and all the other stuff we have been demonstrating. Versions 7.1, 7.2, 7.3 then map out the migration of other key functions such as catalogs, publicity and more.

It is no easy feat performing a major architecture upgrade on so much software, while supporting backwards compatibility with existing clients. We are so committed to staying current on technology, that we are absorbing the pain (and excitement) of this migration. The last thing we want to be is a company with software on an 'old' platform.

Interestingly, this spirit is exactly what led me to leave a new career at Andersen Consulting to join Firebrand in December 1990. Fran, Susan and team at the time were developing Windows based business applications against relational SQL databases (Gupta SQLBase back then).

That was early...The now famous story is told over and over - while training new users at Simon & Schuster on our applications we first needed to teach users how to use a mouse - 'Please slide it on the desk, don't wave it in the air'.

Building the Firebrandz Community

2008-08-13T04:23:00.000-07:00

We certainly did make a few promises when we re-launched Quality Solutions as Firebrand Technologies in April at the Firebrand Community Conference. Building the Firebrandz Community website was one of the promises that we have been working on throughout the summer. As our company has evolved to include more and more publishers, our lack of available community based support became painfully evident. The old days of exclusively providing custom training documents and on-site support are gone. During a Community design session at the conference, overwhelmingly, our community members requested a robust Discussion Forum. So that was the first tool we have built. We now have well over 100 Community members at Firebrandz.com, but the activity in the forums is very light. It is clear that we need to continually seed the forums with new posts to build participation.

We have had a much higher level of participation with our new Webinar series, however, with dozens of users joining in each session. We recorded these videos for later viewing by Community members, although we had a couple of mis-steps on delivery of these.

We are also on our third pass at dialing in the sign-on and activation of new users on the site, and the latest round promises to provide a nicely integrated, single sign-on for all of the community tools - Discussion Forums, Wiki for training resources, Videos and the rest.

The first couple of months of the summer were quite hectic, with brisk activity in sales - talking with lots of publishers and demonstrating Title Management, working on the webinars, working with clients and going to conferences. I never quite attacked those summer projects which I was holding on for the 'quiet' time. But this week, I am getting that sense of aloneness - when you shout 'Hello??' into an empty building and the only response you get is an echo. So now I have been working on a few of those tasks which simply must be done - like better documentation of key functions, working on Flash objects for the community and so on.

Of course, this is just in time for my own vacation. If you shout 'Hello??' into my Loft next week, the only sound you will get back is that lonely echo.

Creativity in book retail

2008-05-14T04:03:00.001-07:00

I have come across two different, creative ways that companies have been invented to get books into the hands of readers.

I discovered the first while picking up a book at the Paradies Shops in my local airport Islip, Long Island. They have a Read and Return policy where you can buy the book, read it and return to any of their locations for a 50% refund (not store credit- I checked). They have about 60 locations in airports across the country. Since there is one conveniently located in my local airport, I may actually take advantage of this regularly. Of course, I have a tendency to hang on to books I like, but I am out of shelf space. Since I paid full retail, the 50% return refund would bring the book to me at a cost much lower than Amazon or B&N. The book in question, by the way, was Lone Survivor by Marcus Luttrell, the only survivor from a Navy Seal team on a mission gone wrong in Afghanistan. Excellent book, written in an authentic voice.
Lone Survivor

The second unique approach is BookSwim. This is a netflix-like approach to 'renting' books based on a monthly subscription, with the US Postal service as their delivery mechanism. They must face some unique challenges to bring this business model into equilibrium, such asthe cost of shipping a larger book compared to a dvd, the cost of producing a printed book compared to mass-copying a dvd, and the time it takes to read a book (many hours)compared to watching a DVD (2 hours) and therefore the number of times you could take advantage of the service in a month. This is a really interesting model that I am interested in learning more about in the coming months. Now, if you connect this service with an Ebook rental, for DVD rental prices (i.e. a few bucks), it could really make some tracks. Fascinating. By the way, I would come up with a different model than Itunes Video or on demand movie rentals where you only have 24 hours to watch the thing once you have started the movie - that really annoys me. I simply do not need added pressure. I have started and not finished several movies due to this restriction - seriously from the digital dark ages. (Rant is now complete)

Most importantly about these options is the unique approach they represent to compete with other media and ultimately vie for the dwindling consumer disposable time. It will be interesting to follow these programs to see how they evolve. Anyone out there see other interesting approaches to getting books into the hands of readers?

ECPA Executive Summit

2008-05-06T09:28:00.000-07:00

Well, I was away for the last two weeks in April having fun with my family, so I am behind on everything, including blogging. I am at the ECPA Executive Summit in Dallas and as always trying to absorb new knowledge from people smarter than me. I was fortunate to give a brief presentation about the ECPA Title Management Web program and best practices in Title Management from Acquision through launch, but unquestionably I have gained more than I have given.

There is one prevailing theme that keeps coming back at this conference, as well as at the Firebrand conference in April. Publishing, as both defense and offense against distraction,clutter and irrelevance in the consumer marketplace, should be about COLLABORATION, not strictly COMPETITION, amongst publishers. It takes enough critical mass in the marketplace, and resources to bring new delivery mechanisms online for published content.

Man, does this go against the grain of our American culture - we live to compete. But look at Safari Online, which is an online marketplace for technical books in digital format and is based on collaboration between several key competitors in that space, delivering content in the way that many consumers interested in that genre want it.

The Christian market is another area where collaboration is highly possible, and in fact is taking place through great organizations like the Evangelical Christian Publishers Association.

We are honored to be working with this association and delivering a collaborative program into this community.

Firebrand Technologies is Launched

2008-04-10T07:07:00.000-07:00

At the Quality Solutions User Conference, our commander in chief Fran Toolan announced that the company was being re-launched as Firebrand Technologies.

We have been working on this since December, and it is a relief to have the announcement behind us - it was top secret, hush hush. Trust me, this is not a name change for the sake of changing the name. It is way too many late nights just for that. This is about changing attitudes and changing the publishing industry. It's about bringing together the various constituents of the Firebrand Community - 56 clients, 110 trading partners, great organizations like the ECPA and BISG, and well respected friends in the industry - plus the exponential number of community members that they serve. It's about taking convention and turning it on its head. It's about relevance for a company and an industry in a fractured society.

Fran had great fun knighting the 125 folks in the audience as Firebrands - in the best sense of the word.

There is plenty to talk about to convey the excitement we all shared at the newly dubbed 2008 Firebrand Community Conference. We have video, photos, presentations and lots of follow up - in fact, I should be getting the conference feedback survey out the door. Somehow we pulled off a Trifecta - User conference, Company Relaunch and unveiling a major (emphasize major) new release in Title Management 7.0.

But for the moment, it is just nice to be back up in the loft for a couple of days after weeks of long trips to Newburyport, late nights, early mornings, and time away from my girls.

I have to say, though, that I wouldn't trade this journey from Quality Solutions to Firebrand Technologies for anything at the moment. What a nice buzz.

Ex-Pat Adaptability Theory

2008-03-18T08:34:00.000-07:00

Let me declare right up front that I am an office ex-pat. For most of my career at Quality Solutions - somewhere in the vicinity of 17-18 years - I have worked hundreds of miles away from the Mother Ship - Newburyport. It's easy for me to remember how long because I joined the company December 1990, the same year I graduated St. Mikes. For the first 4-5 months back in winter of 1991 I was living in North Andover, MA and working in the main office in North Reading. Following that, for several years we had a satellite office in Bay Shore, NY with a great team, but for the past decade or so I have been officially an Office Ex-Pat working out of my home, known affectionately as the Blue Point Technology Center. No two days are alike, which is fine by me. Add into the mix the reality that 2-3 days per week I am on the road somewhere - at clients, visiting the Mother Ship, whatever. The fact that I am out of the environment all of the time has lead me to adapt.

So if you are comfortable in your current scenario, then read my post on Transformations.

The lessons I have learned as an ex-pat can be applied to publishing in general and technology projects in particular. In a shifting environment, we have to work extra hard to be efficient and productive. What comes easy in a stable environment, has to be earned in an unstable environment. Walls are often erected in our way and we have to find ways to scale them. In an office ex-pat's world, it is usually technology walls built out of VPN's and Firewalls blocking access to emails and company files and making us work that much harder to be productive. Wherever we plug in or wi-fi connect, we have new obstacles to first learn about and then surmount. It is common for my compatriot Paul Milana and I to find ourselves in a new environment and start firing questions:
"Can you get VPN?"
"No its Blocked",
"Can you get Internet",
"No they need to allow our IP's in the firewall",
"How about Terminal Server access",
"YES!"

In publishing, I would argue the walls are built of convention, tradition and perhaps even a dash of denial. The more nimble of the larger publishing houses have been able to throw gobs of money and resources to build large digital archives, cool website book-view widgets and lots of other neat stuff.

Some of the smaller innovative houses have transformed themselves brilliantly - O'Reilly certainly comes to mind. CJ Rayhill, who will be delivering our Key Note speech at the April 8/9 User conference will have plenty to say on this. Formerly CIO of O'Reilly Media she has now joined on at Safari Books Online. I am excited to meet her and talk with her, as she is known as a persistent, nuts-and-bolts leader, knowing that it is usually in the details where grand schemes go to fail. As a an integrator of our software and services for many years, I can appreciate this perspective.

Whatever the size of the publishing house, I think book publishers can adopt the bird-dog persisence of expats, hitting walls, finding ways over, under, or around to be efficient and productive. This adaptibility and persistence has paid off through numerous projects at publishers I have worked with, and I know that it can be the foundation from which publishing is transformed.

By The Way...

2008-03-11T06:39:00.000-07:00

I turned forty today! I feel pretty similar.

I have received many heartfelt, although usually disparaging, birthday wishes ("Did your new cane arrive yet?").

However, the great evangelist for the month-long, my-birthday-should-be-a-national holiday movement has failed to even send a birthday card.
Jana Faust from University of Nebraska Press has always preached this, but maybe she just was referring to her own birthday...

Nothing Jana?

Quality Solutions Community

2008-03-11T06:11:00.000-07:00

You might say that there was a latent demand for a Quality Solutions User Conference. We now have well over 100 registered attendees, and more signing on everyday. Fran Toolan and I have had many conversations about what this community means and is capable of, and we see more and more potential everyday. Always with an altruistic bent, Fran has recognized that our community is much more than our clients. When you look at the list of attendees, you instantly see that members of the Quality Solutions community include publishers, distributors, booksellers, wholesalers, industry organizations, and fellow service providers.

In fact, calling this a user conference has become a bit of a misnomer. The responses to our conference questionnaire clearly indicated that members of our community were seeking a forum to explore real, pragmatic, boots-on-the-ground solutions to the pressures we all face in book publishing - to remain relevant, to spread our message, to remain profitable and viable as organizations. So this conference has become a blend from strong nuts and bolts sessions for Title Management users, to broader, more strategic discussions.

The folks at Quality Solutions are honored to be leading this community and recognize the good will that so many of you have demonstrated in signing up to attend and volunteer at this event. We are working hard to ensure that this good will is recognized and rewarded.

And by the way, a large percentage of you indicated that the Quality Solutions 20th Birthday Happy Hour was 'Very Important' or 'My Primary Reason for Attending'. We surely hope to reward THAT sentiment.

What a difference 24 hours makes

2008-03-06T03:56:00.000-08:00

This is one of those nice sunrises I was talking about. It is amazing how quickly the sun comes up over the horizon when it sets it's mind to it.

I promise, my next post will be about something exciting in publishing...or maybe not.

Truth in Blogging

2008-03-05T05:38:00.000-08:00

Any self-respecting blogger will know that frankness and honesty are keys to a good blog post.

So I must post an addendum to my last poetry-laced, sappy entry.

I last wrote about the inspiring scene unfolding before me, describing the sense of peace and serenity one software guy is prone to while perched in the loft.

That peace and serenity were just SHARPLY broken by the off-the-chart,high frequency screaching of three young girls - 11, 8 and 4 who just learned that their school is closed for the day - a rather unexpected turn of events.

Any father of young girls can appreciate what I have just been through in the past couple of minutes. The phone has rung no fewer than a dozen times, with a repeat of the screaching at each pick-up. I long to go back to the relative peace and quiet of the Hannah Montana concert in December...

Apparently, their elementary school was 'hit by lightning' during the storm and the electricity and heat are out.

I told you that it was some squall. Maybe I AM thankful we weren't on the boat...

Winter Thunder Storm Clearing

2008-03-05T04:48:00.000-08:00

If I may digress for a moment...

I am working in my loft, Up The Mast if you will, and was struck by the beauty of the scene out my window. Anyone who knows me well knows that I am bit of a sentimentalist, so you will have to bear with me.

Waking up before sunrise and climbing into the loft to work and watch the sunrise is one of life's pleasures for me. It is usually not too long before one of my girls comes up to join - reading on the bean bag, or climbing into my lap as I type and clear my inbox.

This morning, though, the scene was "wicked cool", in the parlance of the St. Michael's College students hailing from Massachusetts (as most of them did in 1990). Last night, we had a raging squall pass overhead, complete with winter thunder and horizontal rain bullets. Our house, situated facing east out the front on the Great South Bay, shudders with the wind of any self-respecting squall. It is almost the same feeling of our boat Tide Pool trying to break free from its anchor during a blow - almost. The creak of the windows as the unobstructed east wind shoves against the house during a particulary strong gust reminds me of the anchor chain straining against the bow pulpit roller which is directly overhead of our berth. The house shakes it off like the boat driving against the anchor chain as hard as possible to one side before relenting and turning back to start over again to the other side of scope. In short, I love it - in fact I live for it.

Following the squall this morning as I was writing my last post, the front blew through and the sun came out - but not like a passing summer squall where there is definitive line between the angry cloud line and blue bird sky. In winter, the scene is confused with bay temparatures out of whack with rapidly changing air temparatures. No, this scene of a passing winter squall is less ordinary and plenty interesting. The bay is turned up with whitecaps pushed by a strong south-east, post squall wind. A strange fog is lifting off the surface. Above, is the clear, pale blue sky and bright, low-in-the-sky winter sun illuminating the mist and making the damp trees sparkle.

Lexie is reading behind me on the bean bag as this scene unfolds.

How can I not be inspired?

The curve has finally caught up

2008-03-05T03:39:00.000-08:00

I am more and more convinced that fundamental change is well underway in the publishing industry. For years, we as a company have been well AHEAD of the curve in publishing - painfully ahead. Talking conceptually about our Title Managemenent software - and attempting to sell it - back in the nineties always seemed an uphill battle. Most publishers did not see a critical need for the front-office, presswide databases that we were evangalizing. The sales cycle was long and slow. The large publishers were getting the picture and our earliest clients - Simon & Schuster and Macmillan joined us on the pioneer path.

Even our eloquence service, started in 1998 - was probably 5 years ahead of its time. Early adopters of the service - S&S, Macmillan, and our first adopter Guilford, paved the way to sending Amazon tagged files, then Onix files. In fact, Guilford holds the honor of having the first onix file transmitted in the industry to appear on a website - B&N. But that was years ago - shortly after the turn of the century.

Those two curves have FINALLY caught up. There is no doubt that there is a sense of urgency. I have written about a couple of clear benefits to have this strategically important infrastructure in place, like unleashing the creativity in an organization. Another provocative question to ask a publisher is where they go to get information about one of their own titles...Amazon??? Publishers are recognizing that without complete control of their own title information and workflow, there is no way they will be able to keep up with the accelerating change shaping the industry - from digital distribution of content to print-on-demand to exploiting special sales channels, well, you get the picture. Even in the past week, I have had several conversations with publishers searching for solutions, and the urgency is palpable.

One thing you can be assured of...we at Quality Solutions are not comfortable being comfortably in-sync with the curve and are plotting our next moves to get out ahead again - probably painfully so. Any early adopters out there ready to go for a ride?

Welcome to the family

2008-02-27T15:50:00.001-08:00

We have recently signed on Tuttle Publishing and Barbour Books. I will post more information on these great companies, but let me publicly say welcome to the Quality Solutions family!

I'm In Love

2008-02-25T04:12:00.000-08:00

It has been noted in the past that I am somewhat of a geek when it comes to technology. Up until now, there was a lone champion for my technological affections - my Raymarine E series multi-function radar/chart plotter. This unit is the combination of several key pieces of navigation equipment - GPS, Chartplotter, Radar, electronic gyro compass, weather station, engine room video, DSC emergency beacon, and the list goes on. All of this is fine and good, but what really blows me away is the easy to use interface, and most importantly the ability to layer this information. I can be looking at the chartplotter - basically similar to a paper chart, and overlay aerial photographs, radar image, Doppler weather radar from a shore based system, or show a video image of the engine room (to confirm that we are indeed still afloat). The radar has a function to track targets on the scope and determine relative bearing, relative speed and collision avoidance. Think Top Gun with the radar image of all those fighters being tracked, only it is on my family cruising boat. Pretty darn handy when cruising through Block Island Sound in a dense July fog (Honey, can you see the bow of the boat?) Very, VERY cool technology. Raymarine E Series website. In fact, I love this technology so much I bought 2 of them - you have to have redundancy, right?

But now, I must confess to a new love. Not one that replaces my Raymarine, but joins it at the top of the list - my wonderful new iPhone. This little compact wonder has more functions than can be listed, but the primary functions for me are cell phone, Safari web browser, Imap email... and the ability to read PDF files (Ebooks!!). The fact that it is also a full blown iPod for audio, video and the like are an added bonus.

What really shocks me is the user interface. Having used several mobile phones such as the Motorola Razr, several Nokias before that, along with Windows pc's, tablet PC's, and Mac desktops, I can't believe how beautiful and functional the iPhone is. I am sure everyone has seen the commercials, but it is hard to appreciate it until it is in your hand and anticipating what you are trying to do. The scrolling of pages - contacts, emails, web pages- is very dynamic and tactile. The screen is crisp and easy to read, and pinching to zoom in or out is so natural on the screen that you don't have to think about it. I never believed that a 3 1/2 inch screen would be all that functional to browse websites but I was wrong - it's wonderful. And I don't mean it can browse mobile phone websites, but the usual websites I am used to on my pc (sans Flash player). The iMap email allows me to clear my inbox, so it is not full when I return home. I have tied this into Google Apps, which I will blog about another day. And get this - the AT&T data subsription costs $20 per month for unlimited data/internet.

The PDF reader built into Safari on the iPhone works beautifully, so my next to do will be dig into some ebooks. There are already some iPhone hacks out there to read text/html ebooks, so it will be interesting to see how this accelerates, especially as iTunes comes online with true ebooks. Tim O'Reilly wrote a blog post on iPhone as an non-dedicated ebook reader: O'Reilly on iPhone as a reader.

There is some trepidation in the industry that Apple may not sell 10 MILLION of these in 2008 as hoped, but my SINGLE iPhone has found a welcome home.

But here is the dilemma: since my iPhone can access Maps, live weather radar, aerial photographs and weather forecasts through the Safari web browser- and I can call the Coast Guard for help, will my Raymarine may get jealous?

Transformations-Time to Get Uncomfortable

2008-02-17T04:51:00.001-08:00

A couple of years ago, my wife Grace and I were at a party of some sort, without the girls, and spent much of the time just talking alone. We had been married about a dozen years and were contemplating what it meant to raise our kids in a completely safe, secure, lily white and possibly sterile suburban environment. Out of that conversation came the conviction that we were too comfortable and that our kids may become 2 dimensional. It was time to get uncomfortable - to challenge ourselves while enhancing our family values. This was the genesis of our 2006 sabbatical where we took the kids out of school, closed up our home, and cruised on our boat for the winter. The Bahamas was like a natural playground and a perfect canvas to paint a different life - even if just for the winter. Our discomfort for being out of our ordinary routines and environment will continue to pay dividends for the rest of our lives.

Quality Solutions is celebrating its 20th birthday and like any pivotal moment, it makes good sense to stop the hamster wheel for a moment and reflect on who we are, what we do and how we conduct ourselves. That is also the premise of this blog - climbing up the mast, getting away from the clutter and noise of the deck, and gaining new perspective.

20 years ago, when Fran Toolan founded Quality Solutions, the underlying principal was to deliver real, high value solutions as a consulting company and getting away from the in-vogue large consulting company, large budget, large team, low value projects that prevailed (and still survive). It was founded on the principal of innovation and fresh perspective. When our first application was written and delivered - the Purchase Order Management System for Simon & Schuster - I was fresh out of college at St. Mikes in Vermont. As it were, I had also worked for IBM in Burlington in the late 80's as an on-campus rep selling IBM PC's with windows Version 1. After a short stint at Andersen Consulting in Hartford programming main frame systems for insurance companies, I visited this startup company based in North Reading, MA that my sister Susan had joined. I was introduced to a small group of dedicated people excited about technology and innovative solutions. At the time, it was cutting edge to be writing windows based business applications against a relational SQL database. I had to be a part of Quality Solutions.

Our favorite anecdote from the early days was that we had to order a mouse separately - it didn't come with the computer. During the early days of training, we sometimes had to coach people to roll the mouse on the desk, not wave it in the air.

So where do we go from here? Fortunatley, we are a small company with a strong publisher community, highly stable application base and deeply experienced team. We have recognized that it is natural, but not desirable, for a well established company to become comfortable and not reach out, but we won't let that happen. We are dedicated to examining everything we do and to bring innovation back to the forefront. Nothing will remain unquestioned - except our absolute dedication to our clients,book publishing and our team.

Starting with some fundamentals - simply how we operate and communicate - I have the enviable position to be experimenting with new technology - from Google Apps to iPhone (wahoo!). I'll put up some posts on these things as I dig deeper, but the important thing is that this is just the beginning.

Last summer we launched - in earnest - our Sotware-As-A-Service hosted applications model and the response has been overwhelming. Signing onto a commercial datacenter and going to a monthly subscription pricing model has been very popular and we getting great traction. This shows that innovation into an existing stable based of solutions and clients can rapidly yield benefits for everyone.

On the development side, we have built a robust ecommerce solution for publishers and developed all new functionality in .Net for our Title Management Web app.

Our April User Conference is one of those things that has been a long time coming - and begs the question - why not earlier. Initially we were hoping to get 50 users, now we are scrambling to work out logisitics for 125-150.

The interesting parallel here is that publishers and book publishing in general is at the same crossroads as Quality Solutions - well established, but in need of a fresh perspective and innovative energy. I think all book publishers should be examining their current state of mind and decide if it is time for change.

I for one am excited to be a part of a 20 year old company with 'startup' energy.

I would love to hear from others about this philosophical topic and learn if you have found yourself at a similar crossroads.

The question to ask yourself is this: are you too comfortable?

2000 Pages Later

2008-02-12T09:17:00.001-08:00

There is a lot of healthy discussion in the blogosphere about the current trends in publishing and I enjoy reading and engaging in that discussion. But this post is about something at the heart of publishing: the simple fact that I love to read books.

I don't know when Pillars of the Earth by Ken Follett was first published, but I do remember reading it in Hardcover - all 1000 pages of it. It seems to be one of the few benefits of gradual memory loss, but it was a great thrill to be able to pick this epic book off my Dad's book shelf to re-read it in January - and not really remember what happens next. I remembered the general tones of the book and some color of the central characters of the book, but that was it. It was like being re-introduced to a great friend from grade school 30 years later and slowly piecing the memory together of the adventures shared.

Of course, I felt that I ought to read Pillars of the Earth again before digging into the new and slightly heftier World Without End - a sequel which takes place a couple of centuries later, but heavily reliant upon the basis and characters from Pillars of the Earth.

Both books take place during the middle ages, 1100 and 1300, and are centered around kings, earls, bishops, priors, masons, sheriffs and outlaws. The first book is based around the multi-decade building of a cathedral, while the second book is based around the complex cultural system and the city of Kingsbridge that grew up around the cathedral.

There are several aspects of these books that I find utterly compelling. The characters that Ken Follett creates are powerfully rendered. In my opinion, the main characters in Pillars were more starkly cast - it was easy to tell that Prior Philip was a good guy while Sir William Hamleigh was just plain evil. Tom Builder was a hard working craftsman, his stepson Jack a genius. The threads of the characters were more consistently portrayed. In World Without End, however, it gets more slightly muddled. This book contains multiple branches of decendants from characters in the first book - with many shades of gray used to portray the main players. As in real life, the family tree spreads and the picture gets more confused. The story line is less defined in World, but remains as riviting as the first book.

The thing that srikes me most about these books is the unvarnished cruelty and injustice. Especially throughout World Without End I felt as if I kept taking punches directly out of the book for the 'good guys'. They get knocked down, stand back up and attempt to move forward. Civilization in the middle ages was really, well, medieval I guess. It makes me recognize that the 'injustices' we face in modern times pail in comparison to the fiction of the middle ages. Carpricous judgement abounds.

I must admit to feeling a bit of an epic 'literary hangover' from reading these books back to back. I don't tread lightly in books, but tend to go all in. However, with every hangover comes that slight internal glow knowing that, to be this hungover, it must have been one heck of a party.

Or so I am told.

American Printing House for the Blind - 150 years old and still young

2008-01-25T11:30:00.000-08:00

January 23, 1858, the American Printing House for the Blind - known as APH - was founded in the basement of the Kentucky School for the Blind. Celebrating their 150th birthday this week (thats one-five-oh, not a typo) APH has shown time and again that it will continue to innovate, and do what ever it takes, to serve blind and vision-impaired citizens. In 1879, the federal government designated APH as the official source of textbooks and aids for blind and visually impaired students across America. They continue to hold this designation today.

Upon visiting APH's campus in Louisville, KY, you are immediately struck by the history and weight of this institution. The clamshell Braille presses in the printing shop still clank and pound away, creating books from all manner of publishers and agencies. In the lobby, there are wonderful examples of books published in Braille - including a stunning Braille version of 'Where the Wild Things Are' with both the text and descriptions of the pictures translated into Braille on the facing pages. On the wall is a letter from First Lady Laura Bush to APH president Dr. Tuck Tinsley, thanking their organization for their contributions to educations.

Anybody who knows Fran Toolan and I know that we have an altruistic love of book publishing. It is therefore a great honor that, on the very day of their 150th anniversary, APH officially signed an agreement with Quality Solutions, and have adopted our Title Management software and integrated Web Architecture, as their foundation for the new generation of their popular Louis website . This is more than just a book website as it is designated as the central repository for all accessible publications published by hundreds of agencies around the country and is a critical resource for not only blind Americans and educators, but also for the agencies to ensure they do not translate books into Braille that another agency may already be working on or already published. It is especially an honor to play a role of employing technology to foster education and inclusion for blind Americans. Of course, it is the energy and creativity of the people of APH that make the difference. We are looking forward to working with Julia Myers, Director, Resource Services & NIMAC, and her team on this project.

There are so many exciting aspects of this project and APH to talk about - including their digital repository for accessible education and reading material known as NIMAC, but that will need to wait.

For more interesting reading about this great organization, you can check out these links:
Courier-Journal article

Senate recognizes APH's 150th birthday

And a new vocabulary word for the day:
sesquicentennial - celebrating 150 years.

Congratulations APH and welcome to the Quality Solutions family.

Keep the Creativity in Publishing

2008-01-22T13:05:00.000-08:00

Seems like a funny thing for a technology guy to be saying, but it is one of the most profound enlightenments I have come to over the past couple of years. For many years, us technology wonks at Quality Solutions have been talking about high quality title information, efficient work flows, encouraging publishers to take control of their own destiny - and of course we have solutions to back up these mantras. But last year, while performing a study for a well known trade publisher, it became apparent to me how repressed the creativity had become amongst the staff - and we have statistics to back it up. Upon reflection, I had seen the symptoms time and again at other publishers. After all, publishing is a creative business, yet publishing staff members - from editorial to production to marketing and sales were wasting time and, more importantly creative energy, chasing after accurate title information.

Creativity and technology are not adversarial. In fact, in book publishing as in other medias, they are a critical part of what we do. How many avid Mac users are out there designing books, jackets, catalogs, and other media using extraordinary technology? In the case of digital content, ebooks and online resources, technology will, hopefully, unleash an era of unbounded creativity as clever people figure out how to put the tools together to do extraordinary things - like producing a book that is immediately available in those formats in a device-consistent way.

In the case of our solutions, such as Title Management and our Eloquence Onix services, I strongly believe that it is the purpose of this technology to assist the creativity, not hinder it - and the best way to do that is to allow publishers to record title information, make decisions, and disseminate that information...then the technology should get out of the way. There is no better way give each staff member the chance to be creative.

We often have a tricky time demonstrating an ROI for our solutions - you can't come out and say 'your sales will increase 20% as a result of Title Management and Eloquence' even if you strongly believe it. But publishers are an intuitive bunch and they can extrapolate when it is made clear that the right technology will allow editors to acquire high quality books, unleash photo researchers to dig deeper and find the absolute best photo, free up publicists to book the best possible author events and enable sales reps to stop creating spreadsheets and get out to shake some hands.

XO and Alabama - This makes it real for me

2008-01-21T05:11:00.000-08:00

If you have been following Fran Toolan's blog Issues In Publishing, as I have, then you are certainly in tune with the real-life advances in ebook readership underway with the Amazon Kindle and very real potential with educational laptops like the XO from One-Laptop-Per-Child foundation. As a veteran of Book Expo, and technology junkie to boot, I have always enjoyed wandering the aisles and checking out the latest, flashy displays of ebook readers. I was an ebook reader on my Palm Pilot several years back, and enjoyed the portability, although I missed the turn-the-page experience. Yet, I am surprised that ebooks haven't gotten any real traction. Perhaps it was the lack of content, cumbersome delivery or devices that didn't satisfy.

It came to me the other day, however, that the opportunity may actually be real this time. Sometimes in life, there are simple coincidences which turn an opinion. For me, it was while researching a new client of ours - Triumph Learning which publishes the Coach test prep series for each state. In preparation for the project kickoff, I was reviewing the states programs that Coach publishes into and at the top of the list was the great state of Alabama. Having learned recently that Alabama had purchased 15,000 XO laptops, it seemed like a powerful incentive to implement a true 'digital strategy' to take advantage of just such an opportunity. Publishing the content of their test prep series as ebooks, or companion programs to supplement them, could bring real benefits to the Alabama adoption of XO's, and bolster a commercially viable ebook business, while supporting education across the US. Here is an informative link on Alabama's XO purcase.

Of course, in order to take advantage of these opportunities, publishers will need to be highly efficient in their business practices, and many of the larger publishers are doing just that - working feverishly to get their houses in order and 'digital strategy' defined. As an architect and integrator of our Title Management Software I have plenty of ideas on how to best accomplish this, but those ideas will have to wait for another post.

What's in a name?

2008-01-18T04:18:00.000-08:00

Some may have thought I fell off the blogesphere, but I prefer to think that I was simply accumulating content. It has been a couple of years since my family and I took a sabbatical and went cruising in the Bahamas. Before leaving, we started writing a blog of our adventures - assuming that it would be a great way to keep a journal (especially a journal that wouldn't get wet when we struck a reef). We assumed that no one else would care. Well, we were wrong. We were shocked when we returned and family, friends, and friends of friends told us they had followed our adventures through the blog Tide Pool Adventures. Wow, I hope I didn't misspel too many words...

My boss, good friend and mentor Fran Toolan, founder of Quality Solutions has been writing an enlightening blog on a topic that we are both passionate about - book publishing. His blog Issues In Publishing has inspired me to get back into my own blog and start posting again. My intention is to focus on publishing, software and best practices, but I guarantee that I will stray.

So what's in a name? Up the Mast, metaphorically speaking, works for me in many ways. First, as a teenager, I spent many hours working at the top of masts at Cook's boat yard in Islip, NY. It didn't hurt that I was the shortest and lightest worker around. Often you would hear "That anemometer is broken - send Dougie up the mast". Secondly, I recently built a loft in my house (actually it is still a work in progress). This new Loft - affectionately known as the Blue Point Technology Center - was built so that my oldest of three girls could move out of the "dorm" and into her own bedroom. Of course, my wife Grace likes to present challenges to me, and said that I could build the loft, but she didn't want any posts to hold it up. No problem. A call to a rigger in Fairhaven, Massachussets and I had custom made sailboat shrouds to hang the loft from the rafters. I am literally perched up in the peak of my house, surrounded by sailboat rigging, with a window overlooking a salt marsh and the Great South Bay. I am most definately feeling like I am up the mast.

Finally, and most importantly, I am hopeful that, every once in while, I will be able to get away from the clutter and busyness of the deck, climb the metaphorical mast, and gain some perspective on the things I am most passionate about - book publishing, working at Quality Solutions, life with my girls - and write a post that makes someone stop and think - even if that someone is myself.